How to Delete Your Korely Account and Data

Last updated: 24 June 2026

This page explains, in line with the GDPR, how you can permanently delete your Korely account and the personal data associated with it.

Step-by-step deletion inside the app

1. Sign in to the web app at app.korely.ai.
2. Open Settings → Privacy & Data.
3. Scroll to the section “Delete Account”.
4. Follow the guided flow:
   • option to export your data before deleting it;
   • typed confirmation by entering DELETE_MY_ACCOUNT;
   • final confirmation of the deletion request.

What is deleted

Once the procedure is confirmed:

• the following are deleted: all spaces, projects, tasks, notes, meetings, transcriptions, summaries, chat sessions, knowledge-graph entities, memory facts and other content you created in Korely, including the associated files in object storage;
• your account is deactivated and anonymised: your login credentials and direct identifiers (such as your email and authentication IDs) are removed or replaced so that the account can no longer be used to sign in;
• the following are cancelled: any active subscriptions associated with your account are set to inactive and renewal is stopped.

Data that may be retained in limited form

To comply with legal, tax and security obligations, some technical and administrative records may be retained even after your account and content have been deleted. This may include, for example:

• billing and payment records required by tax or accounting laws;
• security and anti-fraud logs necessary to protect the service and investigate abuse;
• a record proving that valid consent was given or withdrawn, where we are legally required to keep it (kept stripped of unnecessary identifiers);
• aggregated or statistical information about usage that no longer relies on your personal profile or content.

Where possible, these records are stored using anonymised or pseudonymous identifiers, are kept only for the time strictly necessary for the specific legal or security purpose, and are not used to provide the service to you, nor for marketing or profiling.

If you only joined the waitlist

If you never created an account and only submitted your email to our waitlist, you can have that email and the related consent record deleted at any time by emailing privacy@korely.ai, or by using the unsubscribe link in any email we send you.

Your GDPR rights

Under the General Data Protection Regulation (GDPR) you have, among others, the right to:

• access your data (Art. 15);
• rectify inaccurate data (Art. 16);
• erase your data (right to be forgotten, Art. 17);
• data portability (Art. 20).

We respond to deletion and other data-subject requests without undue delay and in any case within one month of receipt, as required by Article 12(3) GDPR. You also have the right to lodge a complaint with your supervisory authority — in Italy, the Garante per la protezione dei dati personali.

Export your data

Before requesting deletion, you can export a copy of your data from inside the app (Settings → Privacy & Data → “Export my data”), or by emailing privacy@korely.ai.

Contact for data-protection requests

If you prefer to exercise your rights via email, or if you have questions about how data deletion works, you can contact us at:

• General contact: info@korely.ai
• Privacy contact: privacy@korely.ai

Data Controller: Massimiliano Martella, Via della Bastia, 40033 Casalecchio di Reno (BO), Italy.

For more details about how we process personal data you can also consult our Privacy Policy.