Help with Korely

Email support@korely.ai. The more of this you include, the faster we can fix it:

• Your operating system (macOS, Windows, or Linux) and version.
• The app version, from the Korely menu, About Korely.
• What you were doing, and what happened instead.
• Your log files, attached (see below).

Open a pre-filled email with the fields ready to complete.

• Blank or white window after the app was idle. Quit Korely completely with Cmd+Q (not just closing the window) and reopen it. Closing the window leaves Korely running in the background, and reopening from the dock can land on a blank window. A full quit and relaunch loads it cleanly.
• The view looks stale or stuck. Use View, Reload (Cmd+R) to refresh the current screen.
• Sign-in or sync looks wrong on Pro. Check your connection, then sign out and back in from Settings. Your notes stay safe on disk regardless of sync state.

If a quick fix does not resolve it, send the logs below to support@korely.ai.

Korely keeps a plain-text activity log and a crash log next to each other. Attaching both turns most reports into a one-reply fix. Open the folder for your platform and attach main.log and crash.jsonl:

• macOS: ~/Library/Logs/Korely/ — in Finder, press Cmd+Shift+G and paste the path.
• Windows: %USERPROFILE%\AppData\Roaming\Korely\logs\ — paste it into the File Explorer address bar.
• Linux: ~/.config/Korely/logs/

The logs record what the app did, not the contents of your notes. You can open them in any text editor before sending if you want to see what is in them.

For bugs and account help, email support@korely.ai. For product questions, feedback, or a longer conversation, info@korely.ai. For short notes and product updates, the team is on X and LinkedIn. Release notes live on the changelog.